Updated Clinical Protocol in Lock Down

During this phase of the Covid-19 pandemic our objectives are to reduce the risk of transmission of the virus whilst still providing essential care to our clients and their pets.

To reduce contacts and manage our staff we are going to close the East the Water branch for the moment. If you call the ETW branch you will be diverted to Witten Park.
To abide by the most recent instructions during the next number of weeks we’ll only be seeing urgent and emergency cases. We will be setting up a telephone call consult service, so that where possible owners need not bring their pet to the surgery. Following the tele consult our vet team will dispense meds if required or if clinically necessary arrange for the patient to be seen. Medications can be collected from the surgery.
The online booking service is not available.

Here is a summary of the protocol:

1 Ring the surgery with an enquiry and speak to a receptionist. The receptionist will explain the situation and offer a telephone appt with a vet for a specified time slot. This will be a charged consultation (£28.98) and if you wish to proceed the receptionist will take your card details. The vet will ring at the specified time (+/-) 10 minutes

2 The vet will call and and have the consult, and then decide how to proceed ie put up meds to collect/ask you to email a photo or video/or decide whether patient needs to be seen.

3 If meds only the vet will put these up and and they can be collected at the surgery.

4 If patient needs to be seen the vet will make the appt at a suitable time.

5 When you arrive at the surgery please ring to let us know that you have arrived. The vet will then give you call and either exam the dog in the car park, bring the dog into the surgery for exam, or for cats bring the cat in the basket into the surgery. Any treatment will then be given in house or dispensed. Please observe social distancing rules.

Under normal circumstances we would see patients every 12 months for their health check and booster vaccinations. Many insurance companies require this as part of their conditions for providing cover. During the Lock Down we are advising owners to hold off for 3 weeks until new guidelines have been issued. Please ring the surgery to re-book as we will not be able to send reminders at the moment.

For puppies and kittens or for emergency kennelling and catteries we may book appts.
Anti-parasite meds and repeat long term meds

We want to continue to provide protection to our pets (esp as we head into tick season) and so will dispense tick/flea and worming medications as required. Where necessary for long term repeat medications telephone consults can be arranged.

Medicines may be collected from the surgery. We are able to offer a delivery service for at risk groups probably Tuesdays and Fridays (£2.50 delivery charge)

All routine operations have been postponed. In certain circumstances cat spays may be booked in to prevent unwanted pregnancies.

All other ops will be on a clinical need basis.
Home visits

We do not anticipate doing home visits during the Lock Down other than in very exceptional circumstances.
This is an evolving situation and depending on government advice may need to be changed in future.
Thanks to all our clients in anticipation.
Henry and Gareth